商務流程管理基礎 第2版 Fundamentals of Business Process Management 英文原版 Marlon Dumas Marcello La Rosa Jan Mendling Hajo A Reijers

基本信息

Format Hardback | 527 pages

Dimensions 155 x 235 x 30.23mm | 998g

Publication date 09 Apr 2018

Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Imprint Springer-Verlag Berlin and Heidelberg GmbH & Co. K

Language English

Edition Revised

Edition Statement 2nd ed. 2018

Illustrations note 22 Illustrations, color; 177 Illustrations, black and white; XXXII, 527 p. 199 illus., 22 illus. in color.

ISBN10 3662565080

ISBN13 9783662565087

頁面參數僅供參考，具體以實物為準

書籍簡介

這本教科書涵蓋了整個業務流程管理 (BPM) 生命週期，從流程識別到流程監控，涵蓋了流程建模、分析、重新設計和自動化的整個過程。來自商業管理、計算機科學和工業工程的概念、方法和工具被融合成一種綜合性和跨學科的方法。該演示文稿使用對象管理組定義的 BPMN 行業標準進行説明，並得到全球從業者和供應商的廣泛認可。

除了解釋相關的概念背景外，該書還提供了數十個示例、230 多個練習（許多帶有解決方案）以及許多進一步閲讀的建議。第二版包括關於過程識別、過程發現、定性過程分析、過程重新設計、過程自動化和過程監控的擴展和完全修訂的章節。添加了關於 BPM 作為企業能力的新章節，這擴大了本書的範圍，以涵蓋諸如 BPM 計劃的戰略調整和治理等主題。

該教科書是作者在本科和研究生階段以及在專業培訓背景下多年教學經驗的結晶。來自商業管理和計算機科學的學生和專業人士將從教科書的循序漸進的風格及其對基本概念和經過驗證的方法的關注中受益。講師將欣賞隨附網站上提供的課堂測試格式和其他教學材料。

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide.

In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises - many with solutions - and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives.

The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

目錄

1 Introduction to Business Process Management.- 2 Process Identification.- 3 Essential Process Modeling.- 4 Advanced Process Modeling.- 5 Process Discovery.- 6 Qualitative Process Analysis.- 7 Quantitative Process Analysis.- 8 Process Redesign.- 9 Process-Aware Information Systems.- 10 Process Implementation with Executable Models.- 11 Process Monitoring.- 12 BPM as an Enterprise Capability.

作者簡介

Marlon Dumas 是愛沙尼亞塔爾圖大學信息系統教授和澳大利亞昆士蘭科技大學 (QUT) 的兼職教授。他是 Process-Aware Information Systems (Wiley, 2005) 教科書的共同編輯，並在十多個國家的學術界和作為專業培訓師教授 BPM 十多年。他還是一名活躍的 BPM 研究員，專注於流程建模、分析和監控。他是兩個開源 BPM 項目的主要架構師之一——Apromore 和 Nirdizati。

Marlon Dumas is a professor of Information Systems at University of Tartu, Estonia and Adjunct Professor at Queensland University of Technology (QUT), Australia. He is co-editor of a textbook on Process-Aware Information Systems (Wiley, 2005) and has taught BPM both in academia and as a professional trainer for over a decade in a dozen countries. He is also an active BPM researcher with a focus on process modeling, analysis and monitoring. He is one of the main architects of two open-source BPM projects - Apromore and Nirdizati.

Marcello La Rosa 是澳大利亞墨爾本大學的信息系統教授。在此之前，他曾在澳大利亞昆士蘭科技大學任職。 Marcello 領導 Apromore 開源項目，用於開發高級流程分析平台，併為預測流程監控平台 Nirdizati 做出貢獻。他的研究興趣集中在過程挖掘、分析和整合。 Marcello 已在澳大利亞和海外為學生和從業者教授 BPM 十多年。他與本書的其他作者共同開發的 MOOC 已在全球有超過 25,000 名學生參加。

Marcello La Rosa is a professor of Information Systems at The University of Melbourne, Australia. Prior to that, he held an appointment at QUT, Australia. Marcello leads the Apromore open-source project, for the development of an advanced process analytics platform, and contributes to the predictive process monitoring platform Nirdizati. His research interests focus on process mining, analysis and consolidation. Marcello has taught BPM to students and practitioners in Australia and overseas for over ten years. His MOOCs, co-developed with the other authors of this book, have been attended by over 25,000 students worldwide.

Jan Mendling 是奧地利維也納 WU 信息業務研究所的全職教授。在此之前，他曾在德國柏林洪堡大學和澳大利亞昆士蘭大學任職。目前，他還是盧布爾雅那大學和列支敦士登大學的客座教授。他的主要研究興趣是業務流程管理和流程挖掘。 Jan 曾在歐洲和澳大利亞的不同機構向學生和從業者教授 BPM。他是柏林 BPM 攻勢（BPM 的從業者論壇）的聯合創始人，也是奧地利流程管理協會 (Gesellschaft fur Prozessmanagement) 的董事會成員。

Jan Mendling is a full professor with the Institute for Information Business at the WU Vienna, Austria. Prior to that, he held appointments at Humboldt University of Berlin, Germany, and at QUT, Australia. Currently, he is also a visiting professor at the University of Ljubljana and the University of Liechtenstein. His main research interests are in business process management and process mining. Jan has taught BPM to students and practitioners at different institutions in Europe and Australia. He is co-founder of the Berliner BPM-Offensive, a practitioners' forum for BPM, and a board member of the Austrian Process Management Society (Gesellschaft fur Prozessmanagement).

Hajo A. Reijers 是荷蘭阿姆斯特丹自由大學商業信息學的全職教授。他還在埃因霍温科技大學擔任兼職教授。此前，他在 BPM 領域擔任管理顧問。 Hajo 曾向所有學術水平的學生教授 BPM，併為 TIAS 商學院的從業者提供培訓。他是業務流程管理論壇的創始人之一，該論壇是荷蘭工業界和學術界交流知識的平台。

Hajo A. Reijers is a full professor of Business Informatics at Vrije Universiteit Amsterdam, the Netherlands. He also holds a position as part-time, full professor at Eindhoven University of Technology. Previously, he worked as a management consultant in the BPM field. Hajo has taught BPM to students at all academic levels and provides training to practitioners at the TIAS Business School. He is one of the founders of the Business Process Management Forum, a Dutch platform for the exchange of knowledge between industry and academia.