Difficult Conversations (HBR 20-Minute Manager Series) (英語) 

作者：Harvard Business Review  

出版社: Harvard Business Review Press (2016年2月16日)

叢書名: 20-Minute Manager

平裝: 128頁

語種： 英語

ISBN: 1633690784

條形碼: 9781633690783

商品尺寸: 12.7 x 1 x 17.5 cm

商品重量: 358 g

ASIN: 1633690784

內容簡介

You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through:

· Uncovering the root cause of friction

· Maintaining a positive mind-set

· Untangling the problem together

· Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. 

Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.

作者簡介

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 11 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.