Crucial Conversations Tools for Talking When Stakes Are High, Second Edition關鍵對話

基本信息

作者：Kerry Patterson, Joseph Grenny 

出版社: McGraw-Hill Education; 2 (2011年9月9日)

平裝: 272頁

語種： 英語

ISBN: 0071771328

條形碼: 9780071771320

商品尺寸: 15.2 x 1.8 x 22.9 cm

商品重量: 349 g

內容簡介

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situations

Transform anger and hurt feelings into powerful dialogue

Make it safe to talk about almost anything

Be persuasive, not abrasive

作者簡介

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.

www.vitalsmarts.com